Privacy Policy

We value your trust. Find out how we safely handle, protect, and process your shopping and delivery data.

At ZAAH, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website and use our WhatsApp ordering service.

📥 1. Information We Collect

When you interact with our store, we collect the following information:

  • 🔹
    Order Details:
    Name, delivery address, and phone number provided via our "Buy Now" form.
  • 🔹
    Chat History:
    Your messages and preferences shared during our WhatsApp conversation.
  • 🔹
    Technical Data:
    Your IP address and browsing behavior via cookies (to improve your shopping experience).

⚙️ 2. How We Use Your Data

We use your information strictly for:

  • 🔹
    Order Fulfillment:
    Processing your order and coordinating with UAE courier services.
  • 🔹
    Communication:
    Sending order updates, tracking numbers, and responding to your inquiries on WhatsApp.
  • 🔹
    Improvement:
    Analyzing website traffic to provide better hijab collections and features.

🛡️ 3. Data Sharing & Security

  • 🔹
    Third-Party Services: We only share your name, address, and phone number with our trusted UAE courier partners to ensure delivery.
  • 🔹
    No Selling of Data: We never sell, rent, or trade your personal information to third parties for marketing purposes.
  • 🔹
    WhatsApp Security: While our website is secure, please note that conversations on WhatsApp are subject to WhatsApp’s own end-to-end encryption and privacy terms.

⏳ 4. Data Retention

We keep your order information only as long as necessary to fulfill our legal and accounting obligations (such as VAT record-keeping under UAE law).

⚖️ 5. Your Rights

Under UAE law, you have the right to:

  • 🔹 Access: Request a copy of the personal data we hold about you.
  • 🔹 Correction: Ask us to update or correct any inaccurate information.
  • 🔹 Deletion: Request that we delete your data (provided it is no longer needed for a pending order or legal reasons).

🍪 6. Cookies

Our website uses "cookies" to enhance your experience. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.

✍️ 7. Consent

By using our "Buy Now" form and initiating a chat on WhatsApp, you consent to the collection and use of your information as outlined in this privacy policy.

📧 8. Contact Us

For any questions regarding your privacy, please contact our Data Protection lead:

  • 📲 WhatsApp: +971 509069495
  • ✉️ Email: zaah_hijabs@outlook.com