Returns & Exchange - ZAAH Hijabs

At ZAAH, we want you to feel confident and beautiful in your purchase. If your selection isn't quite right, we are here to help with a smooth return or exchange process.

📅 1. The 7-Day Window

Under UAE consumer guidelines, you have 7 days from the date of delivery to request a return or exchange.

✨ 2. Return Conditions

To ensure the highest hygiene standards for all our customers, we can only accept returns if:

✔️ The hijab is unworn, unwashed, and unused.
✔️ All original tags and packaging are intact.
✔️ The item is free from any scents (perfumes), makeup stains, or pin marks.

⚠️ Non-Returnable Items: For health and hygiene reasons, inner caps, hair accessories, and sale/clearance items cannot be returned or exchanged unless they arrive damaged.

📲 3. How to Start a Return

Since we use WhatsApp for a personalized experience, the process is simple:

Step 1: Message Us

Send a WhatsApp to +971 509069495 with your Order ID and a photo of the item.

Step 2: Verification

Our team will review your request and confirm conditions within 24 hours.

Step 3: Pickup Arrangement

Once approved, we will arrange for our courier partner to collect the item from your location.

🔄 4. Exchange Policy

Want a different color or fabric?

🌸 We offer one free exchange per order (delivery charges may apply for the new item).
🌸 If the new item has a higher price, we will send you a payment link for the difference.

❤️ 6. Damaged or Incorrect Items

We take great care in quality control, but mistakes can happen! If you receive a damaged or incorrect hijab, please notify us on WhatsApp within 24 hours of delivery. We will replace it immediately at no extra cost to you.

💰 5. Refunds

Once we receive and inspect your returned item, refunds will be issued as follows:

💳 Credit Card / Tabby / Tamara

The refund will be processed back to your original payment method within 7–14 business days.

💵 Cash on Delivery (COD)